Service & Support
Service Teams
We have a professional team composed of experienced and skilled engineers, including 6 senior engineers with over 15 years of industry experience. At the same time, it also participated in agricultural research projects of the Chinese Academy of Agricultural Sciences, Zhejiang University, Ningbo University, Zhejiang Agriculture and Forestry University, and Hangzhou University of Electronic Science and Technology.
JCSORT's technology covers automation control, photoelectric external sorting, fruit internal sugar and acidity sorting, electronic weighing, and packaging machinery.
We firmly believe that high-quality service is built on understanding customer needs, responding quickly, and following up continuously. Our service philosophy is' customer first ', and we always take customer satisfaction as the standard for measuring success.
We promise that no matter what challenges we face, our service team will ensure that every customer's needs are met with a professional attitude and efficient execution. We are not only service providers, but also your trusted partners.
FAQ
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1.What types of fruits and vegetables can JC SORT machines handle?Our equipment can process a wide range of produce, including avocados, apples, citrus, blueberries, mangoes, tomatoes, sweet potatoes, pomegranates, garlic, and more.
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2.Can your machines be customized according to our needs?Yes. All our machines can be tailored in size, function, material, and grading logic based on your product and processing requirements.
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3.Do you offer full sorting lines or only single machines?We offer both. JC SORT can provide complete post-harvest solutions, including washing, drying, waxing, sorting, and packing lines.
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4.What is the typical lead time for your machines?Lead time varies based on order size and customization, but usually ranges from 30 to 60 working days.
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5.Can I see the machines working before placing an order?Yes. We can provide demo videos, live video calls from our workshop, or arrange a visit to our factory or local installations.
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6.What are the technical advantages of JC SORT?JC SORT adopts five core technologies: external quality sorting system, internal quality inspection system, color recognition system, diameter sorting system and intelligent weighing system. It is equipped with high-resolution industrial-grade cameras and LED light sources, combined with AI deep learning technology, which can accurately capture the external characteristics of fruits and vegetables. It also has imported spectrometers to analyze internal quality, with extremely high measurement accuracy and small errors.
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7.What is the warranty period?Our standard warranty is 12 months from shipment date. Extended warranties can be negotiated.
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8.Do you provide installation and training support?Yes. We offer remote installation guidance, video tutorials, and technical documentation. On-site service is also available upon request.
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9.How do I know which machine suits my product best?Just send us your product photos, size and weight range, and desired output. Our team will recommend the most suitable solution.
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10.How is the equipment packaged for shipping?We use standard export-grade wooden cases and secure wrapping to ensure the equipment arrives safely.
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11.What after-sales support do you offer?We offer lifetime technical support, spare parts supply, and quick response to any issues via email, phone, or online chat.
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12.How can I get a quotation?Just contact us with your requirements. We will provide a detailed quotation with machine specs, optional configurations, and pricing.
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13.Can your machines be integrated into our existing processing line?Absolutely. Our engineers can design a layout that integrates with your current equipment for seamless operation.
